Developer Support
Need help integrating Semantic Vision? Found a bug?
- Email:dev@semanticdevs.com
- Hours: Mon-Fri, 9AM – 5PM EST
System Status: Online
Quick Checks:
- > Images not updating? Check if “Auto-Pilot” is active.
- > Credits missing? Balances sync every 60s. Refresh page.
Troubleshooting Database
Q: My “Audit” seems stuck or won’t start.
To prevent server overload, our system allows only one active job per store at a time. If you recently started a Bulk Fix or Audit, please wait for the “Active Job” indicator to clear before starting a new task.
Q: Why are some products being skipped?
Check your “Skip Archived” setting. By default, our Bulk Fixer ignores products with an
ARCHIVED status to save your credits for live products. Uncheck this box if you want to optimize draft items.
Q: The AI isn’t generating text for certain images.
Our Vision Engine requires publicly accessible image URLs. If your image server is slow or blocking our connection (timeout > 10s), the AI skips the image to prevent holding up the queue.
Q: Why didn’t it fix my “IMG_1234.jpg” tag?
If you selected “Fix Missing Only” mode, the system ignores images that already have text, even if that text is poor. Switch your mode to “Fix Actionable” to target both empty tags AND weak tags (like filenames).
Q: Bulk Fix stopped halfway through.
The system automatically pauses if your credit balance hits zero during a job. Top up your credits in the dashboard, and you can resume the scan immediately.
